Vodafone Cash Registration Guide.
Q1. What is Vodafone cash Self-Registrations?
Ans. Vodafone cash Self-Registration is when a customer confirms his/her ID details on GSM (Mobile registration) to register for a Vodafone Cash wallet.
Q2. How do I go about it?
Ans. By dialling the short code *558# and following the prompt to register. Confirm the details pushed to you if they are correct and continue with activation.
Q3. How do I activate the account if my details are correct?
Ans. Dial *110# enter 0 to activate, followed by your preferred PIN.
Q4. How do I know I am registered on Vodafone Cash?
Ans. please dial the Vodafone cash short code *110# to access the menu to confirm your registration.
Q5. What if the details I have is wrong?
Ans. Kindly send your valid National ID details to *5006# or you can visit any Vodafone Retail shop with a valid photo ID for correction and verification.
Q6. How do I check if the code I am sending my details to is from Vodafone?
Ans. please call Vodafone customer support line 100 for verification.
Q7. What if I send invalid or expired ID details?
Ans. Vodafone will verify your details with a system to ascertain the authenticity of the ID details provided. However, if the details are incorrect it will be rejected.
Q8. Will I receive a confirmation after Registration and Verification?
Ans. Yes, you would receive an SMS confirmation for Vodafone cash Registration & Verification.
Q9. I received a notification asking me to send valid ID details to a short code *5006# for verification?
Ans. Yes. Vodafone is verifying all IDs used in registering Vodafone Cash. The message is for you to respond with a valid ID details for correction on our database because what we currently have is invalid or expired.
Q10. Will I be disconnected if I fail to provide the details within the stated period?
Ans. Yes, you have 72 hours from the time you received the message to send your details. If not Vodafone would downgrade your Vodafone Cash account to a minimum limit until you are ready to correct the details with a valid ID details.
Q11. Can I change the ID type I used in registering previously to a new type?
Ans. Yes you can, provided it bears your Name.
Q12. Will my money on the wallet be intact after my account is verified?
Ans. Yes
Q13. What if I do not have any National ID but I have a student ID?
Ans. Your account would be on a minimum Limit which is required by Law because of the limited customer details.
Q14. How do I know my details have been corrected?
Ans. A notification would be sent to you. However, you can dial *110# select option 7 –My Account and check under Account details.
Q15. Can I also upgrade my account to a higher limit than what I currently have?
Ans. Yes. Please provide any of these documents (Bank Statement, Utility Bill bearing your name, Tenancy Agreement, Reference letter from Employer,) in addition to a Valid photo National ID and submit to the nearest retail shop or send an email to [email protected]
Q16. What if I want to register my Vodafone Cash account in my business name?
Ans. Kindly send an email to [email protected] or visit the nearest retail shop for this request. You will have to complete an application form and submit your business registration document and valid ID card.
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